Refund and Returns Policy

At Mehar Label, we take pride in the quality and craftsmanship of our sarees. If something isn’t right with your order, we’re happy to help with a return, exchange, or refund under the conditions below.

1. Return Eligibility

You may request a return or exchange within [7/10] days of receiving your order, provided that:

• The saree is unused, unwashed, and unaltered
• Original tags, labels, and packaging are intact
• The product is not damaged due to mishandling by the customer
• You have the original invoice/order confirmation

2. Non-Returnable Items

For hygiene and quality reasons, the following are not eligible for return or exchange:

• Blouses that have been stitched/customized to your measurements
• Sarees purchased under “Sale,” “Clearance,” or “Final Sale” categories
• Products damaged after delivery due to improper handling, washing, or use
• Items without original packaging, tags, or invoice

3. Minor Variations

Since our sarees involve handwoven fabrics, natural dyes, zari work, and embellishments, slight variations in color, texture, or embroidery pattern may occur compared to the website images due to photography lighting, screen settings, or the handcrafted nature of the product. Such variations are not considered defects and do not qualify for return.

4. Damaged or Incorrect Item Received

If you receive a damaged, defective, or wrong item:

• Notify us within 48 hours of delivery
• Share clear photos/videos of the product and packaging at meharlabel1986@gmail.com or 9425092118 We will arrange a free pickup/replacement or full refund after verification

5. How to Initiate a Return

1. Email us at meharlabel1986@gmail.com or contact us via 9425092118 with your order number and reason for return
2. Our team will review your request and share pickup/shipping instructions
3. Once the returned item passes quality inspection, we will process your exchange or refund

6. Refund Process

• Refunds are initiated within [5–7] business days after the returned product is received and inspected
• Amount will be credited to your original payment method (or as store credit, if opted)
• It may take an additional [5–10] business days for the amount to reflect in your account, depending on your bank/payment provider
• Shipping charges (if any) are non-refundable unless the return is due to our error (damaged/wrong item)

7. Exchanges

We offer exchanges for size or color (subject to availability). If the desired variant is unavailable, we’ll process a refund or store credit instead.

8. Return Shipping Costs

• For returns due to change of mind: return shipping is to be borne by the customer
• For damaged/defective/incorrect items: we cover the return shipping cost

9. Cancellations

Orders can be cancelled within [X hours] of placing them, provided they haven’t been shipped. Once dispatched, orders cannot be cancelled but may be eligible for return as per this policy.